FAQ

Frequently Asked Questions

Find answers to all your queries about our products, orders, shipping, and more in our FAQs section for a hassle-free shopping experience.
What types of products do you offer?
We specialize in traditional and contemporary ethnic wear, including exquisite sarees, timeless dhotis, and elegant ensembles that showcase India's rich textile heritage.
Are your products made from pure silk?
Yes, we offer a premium collection of pure silk sarees and dhotis, crafted using high-quality silk sourced from the finest weavers. Each piece reflects superior craftsmanship and authenticity
How do I choose the right fabric for my occasion?
Our collection includes a variety of fabrics such as silk, cotton-silk, and blended textiles. If you need assistance in selecting the perfect fabric for a wedding, festival, or daily wear, our team is happy to guide you.
Do you offer customization or tailoring services?
Yes, we provide customization options for select products. Whether you need a stitched blouse, a dhoti with a tailored fit, or special embroidery work, our team can assist in bringing your vision to life.
How can I place an order?
You can browse our collection on our website, select your preferred items, and proceed to checkout. We offer a seamless and secure shopping experience with multiple payment options.
What are your shipping and delivery options?
We provide both domestic and international shipping. Delivery timelines vary based on location, but standard shipping takes 5-7 business days within India and 10-15 days for international orders.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the product is unused and in its original packaging. However, customized and made-to-order items are not eligible for returns.
How can I care for my silk sarees and dhotis?
To maintain the beauty of your silk attire, we recommend dry cleaning for the first few washes, storing them in a muslin cloth, and avoiding direct sunlight to prevent color fading.
Do you offer gift wrapping or special packaging?
Yes, we offer premium gift wrapping and elegant packaging options for special occasions. You can select this option at checkout or contact us for custom packaging requests.
Do you have a physical store?
Currently, we operate as an online store, ensuring that you have access to the best handcrafted ethnic wear from the comfort of your home. However, we occasionally participate in exhibitions and pop-up events. Stay updated by following us on Instagram @drapesndhotis.
How can I get in touch with your customer service?
You can reach our customer support team via email at [your email] or call/WhatsApp us at [your contact number]. Our support team is available from [working hours] to assist you with any queries.
How do I track my order?
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Where tradition meets timeless elegance. Explore our curated collection of exquisite sarees, classic dhotis, and ethnic ensembles, crafted with superior artistry and premium fabrics. Celebrate heritage with a modern touch.